One inbox for every customer message in El Paso
One inbox for your El Paso business: texts, WhatsApp, Facebook, Instagram, email and website chat land in one list your team answers from, with each customer's past messages right there.
At a glance
- What: texts, WhatsApp, Facebook and Instagram messages, email and your website chat, in one place your team answers from.
- Team view: each conversation shows who has it, so two people don't answer the same customer and nobody gets skipped.
- Saved replies: your common answers written once in English and Spanish and sent in a couple of taps.
- Yours: the accounts, the numbers and the message history stay in your business's name.
- How to start: tell us where messages come in today and get a free sample of the setup map and a fixed written quote, with no obligation.
The problem it solves
Customers write to you everywhere: a text to your number, a WhatsApp from Juárez, a Facebook message at midnight, an email with a question about an order. When those live in five apps on three phones, some get answered twice and some never get answered. One inbox puts them in one list your team works from.
What changes on the first day
Every new message lands in one list with the channel marked. Someone takes it and answers from the same screen, with the customer’s earlier messages right there. On your day off, you can see what came in and who handled it.
Across the border
For many customers in Ciudad Juárez, WhatsApp is the first place they write: a 2026 study by the Mexican Internet Association found 91% of internet users in Mexico have an active WhatsApp account. The inbox puts those chats beside your US texts, so a bilingual team in El Paso answers both from one place. WhatsApp for business covers setting WhatsApp up the right way first.
What feeds it
A missed-call text back and the AI receptionist both drop their conversations into the same inbox, and lead follow-up replies land there too. See every front office service or ask for your free sample.
What’s included
- A free sample of the setup map.
- Which channels come in, who answers what and the saved replies for your common questions, in English and Spanish, before you pay anything.
- Every channel you use, connected.
- Texts, WhatsApp, Facebook, Instagram, email and your website chat, each through your own business account.
- Team logins and assignments.
- Each person sees the conversations that are theirs, and you can see all of them.
- Saved replies in both languages.
- Hours, directions, the prices you choose to share and answers like is this still available, written once.
- Alerts for the person on duty.
- New messages notify whoever is covering, not the whole team at once.
- Everything in your business's name.
- The accounts, the numbers, the logins and the message history. If you stop the service, they stay yours.
How it works
The same order every time: nothing is built, and nothing is paid, until you have seen your sample and the written quote.
Tell us where messages come in
Every channel customers use to reach you, who answers each one today, and which messages get lost or answered twice.
Your free sample
A map of the channels, who handles what, and your saved replies in English and Spanish, with a fixed written quote beside it. Free, with no obligation.
You approve, we connect and test
We connect each channel through your business accounts, set up logins and alerts, load the saved replies and send test messages on every channel. WhatsApp templates and the texting registration are reviewed on the platforms' and carriers' schedules, and we tell you when each one clears.
Training
How to take a conversation, hand it to someone else, use a saved reply and close it out, on a phone and on a computer.
The first 30 days
We look at real conversations with you, add the saved replies your team keeps typing and fix any alert that goes to the wrong person.
As little as 48 hours of lead time covers most projects. Larger sites, online stores and sites with booking or ordering systems get their own dated timeline in the written quote.
How pricing works
Every business needs a different set of pieces, so every quote is written for yours. You see your free sample and a fixed written quote before you pay anything. Here is how a quote works.
- Agency-quality work at small-business prices, quoted in writing before anything starts.
- A fixed written quote. No surprise invoices.
- You can own your website instead of renting it: no monthly website fee, with the domain, files and accounts in your name.
- Pay for the services you actually need. Every package is built à la carte.
Questions
What is a unified inbox?
A unified inbox is one list that collects every customer message, from texts, WhatsApp, Facebook, Instagram, email and website chat, so your team answers in one place instead of five apps. Each conversation keeps the customer's history. For an El Paso business with customers on both sides of the border, that puts WhatsApp right next to texts.
Which channels can come into one inbox?
Texts to your business number, WhatsApp, Facebook Messenger, Instagram direct messages, email and the chat on your website. We connect the ones you use and leave out the ones you don't. Each channel connects through your own business account, so the access stays yours.
Can my staff answer from their phones?
Yes. Each person gets their own login, on a phone or a computer, with only the access you give them. When someone leaves, you turn their login off and the conversations stay with the business instead of on a personal phone.
Is there a time limit on WhatsApp replies?
Yes. With the business setup an inbox uses, you can reply freely for 24 hours after a customer's last message. After that, WhatsApp only allows pre-approved message templates until the customer writes again. We write templates for the cases that come up, like an order that is ready or a quote that went out, and submit them for approval.
Can we send texts from the inbox?
Yes. Answering a customer who texted you is a normal reply. New texts that start a conversation, like reminders or promotions, go only to customers who opted in, under the texting registration in your business's name. That opt-in says message frequency varies, message and data rates may apply, and they can reply STOP to end texts or HELP for help.
What happens to my old messages?
They stay where they are, in each app. The inbox collects messages from the day each channel is connected, so nothing old is lost or moved, and nothing new gets missed.
Why Rodco Systems
- Quality
- Custom design for your business, built to load fast on a phone.
- Speed
- A free sample of your home page in one business day, and live in as little as 48 hours after your approval.
- Price
- Rodco Systems consistently undercuts local competition, with higher quality. See how prices compare
- Ownership
- You own your site, domain and accounts instead of renting them.
- Bilingual
- Your site and your service in English and Spanish.
- Local
- Based in El Paso, serving El Paso, southern New Mexico and Ciudad Juárez.
- In person
- In person across El Paso and Las Cruces.
Tell us what your business needs
You get a free sample of your website and a fixed written quote for the services you actually need.